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Dan Rusnick had always exceeded my expectations with Personal, efficient & courteous service. He consistently made me feel like he was primarily interested In satisfying my expectations. First class service!
I am always happy with the service and attention Beverly provides. she always listens intently and fulfills my request. She is a HUGH asset to the Germain Dealership. I have owned a Lexus since 1992 and have dealt with this dealership since then. I have had many service advisors. NONE compare to Beverly.
John McCloskey is the definition of a perfect service advisor. He is accommodating, professional and a true gentleman.
I request Beverly Coppola whenever I made a service appointment and she never fails to deliver outstanding work. I only requested an oilchange and lub but she had the technician go over tires, brakes and other items that he thought appropriate. The tire reads were 1/32 " short of needing replacement and the brakes were in the same range, so we discussed the urgency of the replacements since I will be close to home for 6 months. She also suggested that I get the 30,000 mile service package. I concurred but wanted Michelin tires at the same price as Costco. She will get ...
Beverly Coppola Is simply outstanding. She is very customer service oriented from the scheduling of my appointment, to my arrival at Germain Lexus Naples to the expedited competition of the service. As I was in the area of the dealership two hours early, Beverly was gracious in fitting my service in at that time. Beverly is a great representative of Lexus. Jim
All seems to go well when I am here for service. It is a comfortable atmosphere.
I am very happy with the service I received yesterday at the Lexus dealership. Beverly Coppola is always friendly and helpful and explained everything done to my car.
My RX350 was serviced as requested in a superior manner. However I was extremely disappointed by the fact that my vehicle was given a very poor wash job and the interior of the vehicle was never touched. I have never experienced this type of neglect with any of my previous luxury vehicles (none of which have been a Lexus). The Service Dept needs to consider cleaning the vehicles as part of any superior A+ service. Left a bad impression!
There are fewer people better at service management than John McCloskey. Working with John was an absolute pleasure! John is highly reliable, and most importantly, a professional - who knows the car business inside and out. The best part – John stayed in touch with me the entire time, making the service experience even more relaxing.
Dan Resinik has been my Service Advisor for my last three or so visits. I have confidence in his word and customer service. Our previous Advisor was a gem and we were sorry to lose him, but Dan has built our relationship by great performance.
Have you been looking for an all-inclusive Lexus dealership that can handle all of your automotive needs without issue? Then you are in luck! A premier luxury vehicle dealership in the Naples, FL area, Germain Lexus of Naples has every one of your automotive interests covered. Whether you are looking for a brand new Lexus model or pre-owned vehicle from our extensive inventory, help making sense of your financing options, or professional automotive service performed by factory-certified technicians, you will find it all at our convenient location.
Give us a call at (239) 221-0584 if you have any questions for our team of Lexus experts.
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