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Excellent professional service, directed and coordinated by Richard ( Rick ) Brown. Both the greeting staff, the technicians were pleasant to talk with. By far and away, Mr Brown was the best service representative I have ever encountered at BMW, Mercedes or Audi; (they were good but not close to this level.) Mr. Brown, handled both the auto's problems, as well as my transportation issues on a busy day. Work completed before the expected time, car washed and vacuumed and has operated perfectly. Service is what brings customers back to purchase as much if not more that the specific manufacturer. "...
I recently had an excellent service experience. Beverly Coppola and Lee Glesmer were friendly, accommodating, and efficient.
I was at Germain Lexus for routine maintenance service. My advisor Beverly Coppola kept me up to date as to what was being done and how long it would take. Great service as usual from Germain and Beverly.
I purchased a2019 Lexus ES350 on 8/31/2022 from Germain Lexus. My salesman was Jeff Smith and I would like to thank him for his caring and his thoughtfulness in helping me with my purchase because I have had two very bad previous experiences with Germain Toyota. Jeff was very professional and knowledgeable and was able to make me feel important as a customer . I will definitely come back to Germain Lexus in the near future.
What a awesome team at Germain Lexus. It was the best experience purchasing a vehicle we have had, "ever" in our lives so far. Timm Bastyr, Larry Vassco, Michelle Linglet, Vinny Marcantonio and Lori Perkins were the best. They answered all our questions and made us feel comfortable and confident about Lexus and Germain Lexus. We would recommend Germain Lexus and Germain Toyota for their professionalism, kindness and attention to detail. Each member of their team compliments each others part of the process. WAY TO GO GERMAIN LEXUS TEAM.
One of my best buying experiences of a car. As an out-of-town buyer, Larry Vasco offered and set up a video conference call to show the vehicle's exterior and interior. He was very professional, courteous, and knowledgeable of the vehicle and its maintenance history. Larry quickly addressed all my questions without skipping a beat, simply wonderful. Once we set a day and time for me to test drive the vehicle, Larry reached out to let me know the car's availability before taking a 2-hour drive to test drive it. I pretty much had made up my mind to ...
Service is always good at Germain This time I had to replace my rear brakes but the one thing I asked for the windshield fluid to be put in and it didn't get done. Not a biggie but frustrating.
Another helpful and pleasant experience with Jackson Kirby on my recent annual service visit. Consistently good.
John is a very professional sales associate. In addition, he is very patient and explains all the details of a potential transaction in detail making everything transparent. Also, John is a very nice person and his demeanor makes him easy to work with leasing a vehicle. I will highly recommend John to friends and others at Germain Lexus.
Germain Lexus of Naples is the best dealership I ever dealt with over the years and I had cars from Honda; Infiniti; Toyota and Kia. My service rep, Jackson Kirby was professional and caring.
Have you been looking for an all-inclusive Lexus dealership that can handle all of your automotive needs without issue? Then you are in luck! A premier luxury vehicle dealership in the Naples, FL area, Germain Lexus of Naples has every one of your automotive interests covered. Whether you are looking for a brand new Lexus model or pre-owned vehicle from our extensive inventory, help making sense of your financing options, or professional automotive service performed by factory-certified technicians, you will find it all at our convenient location.
Give us a call at (239) 221-0584 if you have any questions for our team of Lexus experts.
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